Complaints

If the goods are damaged or not functioning, please follow the complaints procedure. Returns due to withdrawal are described in point 6.

Complaints procedure

Goods subject to complaint must be reported immediately after the defect is discovered, be clean, and include the relevant documents and a description of the defect (if necessary, mark the location of the defect).

Procedure – return address

“line-twine.com – shipping warehouse”
Duklianska 16, 085 01 Bardejov
Contact: info@line-twine.com

The transport costs for returns are borne by the seller. As soon as you know when and where we can collect the shipment, please contact us. The shipment must be complete; include the invoice; use protective packaging. Cash on delivery shipments are not accepted. We recommend insuring the shipment.

Pack the goods properly to avoid additional damage.

Form – complaint report

All documents received with the goods (invoice, warranty card, etc.) must be included. The seller is not responsible for damage resulting from improper use, functional properties, external events or incorrect handling; such defects are not covered by the warranty. For hygiene reasons, we accept only properly cleaned products. If the manufacturer provides a longer warranty, it is stated in the catalogue. In the case of rejected complaints, procedural and handling fees may be charged. We will inform you about the status of the complaint by e-mail, phone or SMS.