These Terms and Conditions apply to purchases made via the online shop www.line-twine.com and define the rights and obligations of the Seller and the Buyer. As such, they form an integral part of the purchase contract concluded between the Seller and the Buyer.

All contractual relationships between the Seller and the Buyer are governed by the laws of the Slovak Republic. If the contractual party is a consumer within the meaning of Section 52(4) of Act No. 40/1964 Coll. Civil Code, as amended (“Civil Code”), legal relations not regulated by these Terms shall be governed by the Civil Code, Act No. 250/2007 Coll. on Consumer Protection (“Consumer Protection Act”) and Act No. 102/2014 Coll. on Consumer Protection in Distance Contracts (“Distance Contracts Act”). If the contractual party is a business entity, legal relations not regulated by these Terms shall be governed by Act No. 513/1991 Coll. Commercial Code (“Commercial Code”). If the consumer resides in another Member State of the European Union, mandatory consumer protection provisions of that Member State shall remain unaffected.

Seller’s contact details:

e-mail: info@line-twine.com, phone number: +421 54 202 89 53

Address for sending shipments:
Dispatch warehouse B-commerce s.r.o., Duklianska 16, 085 01 Bardejov, Slovak Republic

Supervisory authority:
Slovak Trade Inspection (SOI)
Inspectorate for Prešov Region, Obrancov mieru 6, 080 01 Prešov 1
Phone: +421 51/772 15 97
pr@soi.sk

Article I.

Definitions

1. Seller is B-commerce, s. r. o., Stöcklova 60/19, 085 01 Bardejov, Slovak Republic, Company ID: 52424812, VAT ID: SK2121038744, registered in the Commercial Register of the District Court Prešov, Section Sro, Insert No. 38488/P.
2. Buyer is the customer of the online shop www.line-twine.com.
3. Consumer is a natural person who does not act within the scope of business activity when concluding and performing the contract.
4. Business entity is a Buyer purchasing goods for business purposes.
5. Goods are products offered on the Seller’s website.
6. Purchase contract is concluded upon binding confirmation of the order by the Seller via e-mail.
7. Total price is the sum of purchase price and delivery price.

Article II.

Delivery and Payment Conditions

1. Goods are sold according to product descriptions published on the Seller’s website.
2. Delivery costs are automatically calculated at checkout according to destination country and shipment weight.
3. The Buyer is obliged to accept the goods at the agreed delivery location.
4. If the Buyer fails to accept the shipment without prior written withdrawal, the Seller is entitled to compensation of actual delivery costs.
5. Custom-made goods may be delivered within 90 days from order confirmation.
6. Payment methods:
   • Online card payment
   • Cash on delivery
   • Bank transfer
7. For orders exceeding 500 EUR, prepayment is required.

Article III.

Purchase Contract and Withdrawal

1. The order constitutes a proposal to conclude a purchase contract. The contract is concluded upon binding confirmation by the Seller.
2. The Seller reserves the right not to conclude the contract if goods are unavailable, discontinued, significantly changed in price, or if the order is false or unverifiable.
3. Withdrawal from contract (consumer) – The consumer may withdraw from the contract without giving any reason within 14 days from receipt of goods.
4. The consumer bears the direct cost of returning the goods.
5. The Seller shall reimburse all payments received, including standard delivery costs, within 14 days from notification of withdrawal.
6. The Seller may withhold reimbursement until the returned goods have been received or proof of return has been provided.
7. NOTICE: Ropes, chains, steel cables and goods cut to specific length are custom-made products and cannot be returned within 14 days in accordance with Article 16(c) of Directive 2011/83/EU.

Article IV.

Liability for Defects

1. The Seller is liable for any lack of conformity which becomes apparent within 24 months from delivery to the consumer.
2. The consumer has the right to request repair or replacement free of charge.
3. If repair or replacement is impossible or disproportionate, the consumer may request a price reduction or withdraw from the contract.
4. For business entities, the warranty period is 12 months.
5. Consumer complaints shall be processed within 30 days.
6. Cash-on-delivery complaint shipments are not accepted.

Article V.

Personal Data Protection

1. Personal data are processed in accordance with Regulation (EU) 2016/679 (GDPR). The Privacy Policy is available on the website.

Article VI.

Alternative Dispute Resolution

1. If a consumer is not satisfied with complaint handling, they may request remedy via info@line-twine.com.
2. If the Seller rejects or fails to respond within 30 days, the consumer may submit a proposal to an ADR entity.
3. The consumer may use the EU Online Dispute Resolution platform at https://consumer-redress.ec.europa.eu/

Article VII.

Contractual Penalty – Business Customers

1. If a business customer selects cash on delivery and fails to accept the shipment, the Seller may impose a contractual penalty of up to 33% of the total order value.
2. An invoice with 15-day maturity shall be issued.
3. The claim may be transferred to a third party for recovery.

Article VIII.

Final Provisions

1. If any provision becomes invalid, the remaining provisions remain in force.
2. The Seller reserves the right to amend these Terms and Conditions.
3. The version valid on the date of purchase applies.

These Terms and Conditions become valid on 30.09.2025.